Frequently Asked Questions

At UNCHAPPED , we use high-quality, natural ingredients in our products to deliver the best possible results. Our lip balms are also free of harmful chemicals and preservatives vegan and free of the top 9 allergens.

Yes, all our lip balms are vegan.

We offer free shipping within the United States for orders over $30. For orders under $30, we have a flat rate of $2 for ground shipping. 

Because... why not? We created our brand with the idea that our products need to be as inclusive as they can possibly be. Most lip balms only have one ingredient that makes them non vegan so it just makes sense for us  to replace it with a vegan option that works just as well and makes our products that much better for the environment. And free of allergens? Allergen free means those with the most common food allergies can enjoy our lip balms worry free and that is our ultimate goal, worry free moisturized lips. 

We understand people can be allergic to multiple things that are out of our control but we don't use any of the most common allergens (milk, eggs, fish, Crustacean shellfish, tree nuts, peanuts, wheat, and soybeans) in the making of our lip balms. Like the name says, our products are allergy friendly. We take allergies very seriously and being a small business makes it easier for us to have full control over the production process. We have dedicated equipment just for making lip balms and all surfaces and equipment are fully sanitized before and after every batch.

We currently ship to the US only.

We are located in San Diego, CA. and you can visit our store SOAP & OILS BATH CO. in Old Town, San Diego.

Absolutely not! We only use 5 natural, simple ingredients plus a bit of a natural flavor to give them their yummy scent. You can see a full list of ingredients in each item's description. 

Probably... they main ingredient is cocoa butter so I wouldn't be surprised if they tasted a little bit like chocolate. But, other than that no, they are not flavored. They do smell delicious, that's for sure!

We make our lip balms by melting all the ingredients, so yes, they are meltable. While they are not going to become liquid unless they are exposed to very high temperatures (like intentionally melting it), they can get softer if left out in the sun. If that happens, no worries, you can either pop them in the fridge for 10 minutes or just leave them at room temperature and they'll be just like new again.